Helpdesk

Helpdesk is an always available IT support team. Ready to help you and your employees with problems with company hardware and software. Depending on your needs – both remotely and on your company’s office.

Why do you need helpdesk?

An employee needs additional mailbox? Someone needs help with a pop-up alert on your desktop? Searching in Outlook is not working? Or maybe someone in the company clicked on a suspicious link in the email and suspects that their computer has been infected?

Regardless of the systems and solutions you have – IT support is an important factor in keeping your business running smoothly. The purpose of helpdesk support is to ensure that users are comfortable with their work, provide support when they need it, and help solving ongoing problems.

How do we work?

If you are our customer – your employees can contact us through a specific email address or phone. You can describe your problem to a helpdesk specialist who is waiting for your request – we call this the first line of support. After analyzing the problem, we proceed to the solution.  It may be that several specialists will have to be involved in solving the issue and/or equipment will need to be purchased. Nothing simpler – escalation is immediate with us because our team is in constant contact, and we are there to help you. We will take care of your problem comprehensively, keeping you informed at each stage about the progress of the work.

what can we do for you?

WHY SHOULD YOU WORK WITH US?

Experience

More than 18 years in the IT market means proven and effective methods of operation.

Response time

We offer an SLA and a specific response time to requests, agreed with you.

Systems

We use a proven system for handling requests.

Communications

We talk to you in simple and understandable language, we do not use bots and we take care of friendly communication.

Knowledge

We have certified expertise and use best practices.

Expertise

Our employees are certified specialists in various fields.

A human approach

We do not underestimate your problems and do not waste your time.

Support of the best

We are constantly working with technology partners such as Microsoft.
MS 4 GOLD (1)
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Konrad Czarnecki – Microsoft Solution Sales Manager

Get in touch with us!